White Papers

Doctrino Systems endeavors to stand at the forefront of today's critical technology and support issues. Here are a few of the articles written by our team and papers written by outside parties that reflect our mission and goals.

How To Improve Communication Between Your Customers And Your Foreign Consultants

Doctrino Systems President & CEO Steven A. LaVista discusses some of the hidden pitfalls of foreign outsourcing and makes suggestions for improving the quality of the communication between your overseas representatives and your American customers.

Help Desk Optimization - The Role of Asset Discovery

A well-organized help desk is critical to every enterprise’s IT service delivery. Accurate and current information about the status and history of users’ PCs significantly boosts help desk efficiency. This article by Centennial Software shows how asset discovery software plays a vital role in raising help desk efficiency while maintaining customer satisfaction and resolving problems effectively.

What Is The Real Cost Of Outsourcing Your Technical Support And Information Technology Services Overseas

It appears that we will not be saying goodbye to foreign outsourcing of technical support and information technology services in the near future. Doctrino Systems President & CEO Steven A. LaVista discusses the hidden costs of foreign outsourcing.

Offshore Outsourcing & America's Competitive Edge - Losing Out In The High Technology R&D & Services Sectors

Senator Joseph I. Lieberman comments on the downside of foreign outsourcing of our technical jobs.

How To Run A Successful Online Advertising Campaign

Doctrino Systems President & CEO Steven A. LaVista discusses things to keep in mind when starting a web-based marketing campaign.