Customer Relationship Management (CRM)

CRM

At Doctrino Systems, Customer Relationship Management (CRM) is a customer-centric business strategy, with the goal of maximizing profitability, revenue, and customer satisfaction. To acheive this goal, you need to properly manage your customer data and Doctrino Systems can provide the building blocks to do so.

The basic building blocks:

  • Lead Tracker – A CRM tool that can help businesses track leads, store contact information, and document the questions, concerns, and inquiries of current and potential clients.
  • Customer Service Tracker – A tool that can increase the turnaround time for customer inquiries and support requests.
  • Project Tracker – A tool that allows you to evaluate status, assignment level, aggregate cost, and progress by time period.

Our ultimate goal is to coordinate the multi-channel service and support given to the customer by providing the infrastructure for responsive and effective support to customer issues, questions, complaints, etc.

Please contact us for more information on the services that we can provide.