Doctrino Systems is proud to offer a full range of consulting services to meet the needs of today's competitive organizations. Among our areas of expertise:
- Software Solutions Development - Designing, creating and implementing the applications that empower people and organizations to meet their goals.
- Enterprise Architecture & Deployment - Our network consultants group concentrates its efforts on Local and Wide Area network implementation, planning, deployment, analysis, management, support, and improvement.
- Call Center & Help Desk Management – Our consultants
have years of experience to assist call center managers with essential skills
and knowledge to run an effective Call Center:
- Plan and design a new call center
- Meet service levels consistently
- Forecast the workload with accuracy
- Develop accurate schedules
- Manage the queue in real-time
- Communicate unique call center dynamics
- Set the right performance objectives
- Improve quality and efficiency
- Perform quality assurance reviews
- Design testing scenarios for launching new products
- Assist with launch implementation
- Information Technology Training - We know that a successful implementation is not complete until your developers, administrators, support professionals, and end-users have received the training they need to effectively put new technology to use. We can assist by creating and providing customized training at your location, developing training materials, and training your trainers.
Please contact us for more information on the services that we can provide.